Stylevermax.store

Frequently Asked Questions (FAQs)

Welcome to Stylevermax.store’s Frequently Asked Questions (FAQs) page! Here you will find answers to common questions about our products, services, and policies. If you still have questions, feel free to reach out to us.

1. What types of payment methods do you accept?

We accept the following payment methods for a secure and convenient checkout:

  • PayPal

  • Payoneer

2. What are your shipping fees and delivery times?

  • Shipping Fee: $6.99 (flat rate for all orders).

  • Order Preparation Time: 1-3 business days.

  • Delivery Time: 7-15 business days.

  • Please note: We currently ship only within the United States.

3. How can I track my order?

Once your order has shipped, we will send a shipping confirmation email that includes a tracking number. You can use this number to track your order on the shipping carrier’s website.

4. What is your return and exchange policy?

We offer a 30-day return and exchange policy from the date you receive your order. To be eligible:

Items must be unused, unwashed, and in their original condition.

Items must include original tags and packaging.

Please contact us at [email protected] to initiate a return or exchange.

For full details, please refer to our Returns and Refund Policy.

5. How can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible:

We can only accommodate changes if the order has not yet been processed or shipped.

6. How do I contact customer support?

You can contact our customer support team during our working hours:

  • Email: [email protected]

  • Phone: +1 361 – 289 – 3826

  • Working Hours: 08:00 AM – 06:00PM (Monday to Friday, closed on Saturday and Sunday).

7. Do you offer refunds?

Yes, refunds are processed back to your original payment method (PayPal or Payoneer) within 30 business days after we receive and inspect your returned item. Shipping fees ($6.99) are non-refundable unless the item is defective or incorrect.

For detailed information, refer to our Returns and Refund Policy.

8. Do you offer international shipping?

Currently, we only ship within the United States.

9. What do I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item:

  1. Contact us immediately at [email protected] or +1 361 – 289 – 3826

  2. Provide a description and a photo of the issue.

  3. We will guide you through the return or replacement process at no additional cost.

10. How long does it take to process returns and exchanges?

Once we receive and inspect your returned item, we will process your refund or exchange within 30 business days. You will be notified via email once the process is complete.

11. Do you restock sold-out items?

We strive to keep our popular items in stock. However, if an item you want is sold out, please contact us to check for availability or restocking updates.

12. How can I stay updated about sales and promotions?

To stay informed about exclusive offers, sales, and promotions, sign up for our newsletter or follow us on our social media channels.

13. What is the best way to care for the clothing I purchased?

To ensure the longevity of your clothing:

  • Follow the care instructions on the label.

  • Wash similar colors together.

  • Avoid using bleach or harsh detergents.

  • Hang dry or use low heat when tumble drying.

If you have any further questions, don’t hesitate to reach out to us! We are always happy to assist you.

  • Email: [email protected]

  • Phone:+1 361 – 289 – 3826

  • Address:1110 SE Evergreen St, Bentonville, AR 72712, USA

  • Working Hours: 8:00 AM – 6:00 PM (Monday to Friday, closed Saturday and Sunday)

Thank you for shopping at Stylevermax.store!