stylevermax.store

Returns and Refund Policy

Effective Date: 16/12/2024

At stylevermax.store, we value your satisfaction and aim to provide high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our detailed Returns and Refund Policy below.

1. Return and Exchange Policy

We offer a 30-day return and exchange policy from the date you receive your order. If 30 days have passed since delivery, we are unable to offer you a refund or exchange.

Eligibility for Returns:

To be eligible for a return or exchange:

  • Items must be unused, unwashed, and in the same condition that you received them.

  • Items must have all original tags attached and be in their original packaging.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items:

The following items cannot be returned or exchanged:

  • Items that are worn, washed, or damaged by the customer.

  • Sale items, unless defective or damaged.

2. How to Initiate a Return or Exchange

To begin the return or exchange process, please follow these steps:

  1. Contact Us

    • Email: [email protected]

    • Phone: +1 361 – 289 – 3826

    • Please include your order number, item(s) to return, and the reason for your return.

  2. Pack the Items

    • Securely pack the items in their original packaging.

    • Include your proof of purchase or order confirmation inside the package.

  3. Ship the Return

    • We will provide the return shipping address after confirming your request.

    • Customers are responsible for the return shipping costs unless the product is defective or incorrect.

  4. Confirmation

    • Once we receive and inspect the returned item(s), we will notify you about the approval or rejection of your refund or exchange.

3. Refund Policy

  • If your return is approved, a refund will be processed to your original payment method (PayPal or Payoneer) within 30 business days.

  • Shipping fees ($6.99) are non-refundable unless the item was incorrect or defective.

  • If you haven’t received your refund within the stated time, please contact us at [email protected].

4. Exchanges

We only replace items if they are defective, damaged, or you wish to exchange for a different size or color (subject to availability). If you need to exchange an item, contact us at [email protected].

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us immediately at [email protected] or +1 361 – 289 – 3826.

  • Provide a description and photo of the issue.

  • We will cover the return shipping costs and send a replacement or issue a refund promptly.

6. Late or Missing Refunds

If you haven’t received a refund after 30 business days:

  • Check your PayPal or Payoneer account.

  • Contact your bank or payment provider, as processing times may vary.

  • If you still have issues, contact us at [email protected].

7. Contact Us

If you have any questions about our Returns and Refund Policy, please reach out to us:

  • Email: [email protected]

  • Phone: +1 361 – 289 – 3826

  • Address: 1110 SE Evergreen St, Bentonville, AR 72712

  • Working Hours: Monday to Friday, 8:00 AM – 6:00 PM (Closed Saturday and Sunday)

Thank you for shopping at stylevermax.store. Your satisfaction is our priority, and we’re here to help make your experience smooth and worry-free!